Barnes FAQs

What does “Best Rate Guaranteed” mean?

Booking directly with Barnes ensures you receive the most competitive rate available, without hidden fees or third-party markups.

Is there a minimum stay requirement?

Yes, the minimum stay may vary depending on the property. This will be clearly shown when selecting your booking dates.

What documents are required to confirm my booking?

A valid government-issued ID during KYC checks.

Do I need to create an account to make a booking?

No. You may book as a guest, but creating an account allows faster booking, saved preferences, and access to your booking history.

Can I modify or cancel my booking?

Yes, bookings can be modified or canceled in line with our cancellation policy. Any changes may incur additional charges.

Can I book multiple properties at once?

Currently, each booking must be processed separately, but you may make multiple reservations in one session.

What payment methods are accepted?

We accept major credit/debit cards, bank transfers, and region-specific payment methods. Currency selection is available at checkout.

Can I receive an invoice or receipt?

Yes, an invoice will be automatically generated after payment and can be downloaded from your profile or emailed directly to you.

When will I receive my refund after cancellation?

Refund processing depends on the original payment method and may take 5–10 business days.

Why do I need to complete KYC?

KYC (Know Your Customer) is required to ensure the security of your booking and compliance with legal regulations.

When is KYC required?

First-time users must complete KYC before payment.
Returning users who have already completed KYC do not need to repeat the process.

What documents are required for KYC?

A valid government-issued photo ID and, in some cases, proof of address.