Privacy Policy

Introduction

Barnes (“Barnes” or “we”) values your privacy and takes the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when using our platform. We are committed to transparency and compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Information We Collect

• Identifying Data & Contact Details: First name, last name, email address, phone number, and identity verification documents.
• Reservation Data: Booking reference, stay dates, check-in/check-out details, travel information, and names of accompanying guests.
• Payment Information: Chosen payment method, credit card details, billing information, and records of completed transactions.
• Communications: Messages and correspondence you exchange with Barnes.
• Marketing & Geolocation Data: Preferences, interests, and location data to provide personalized offers and services.
• Navigation Data: Website browsing activity, pages viewed, search queries, and clicks on third-party links (see also our Cookies Policy).

How We Use Your Information

• To manage and confirm reservations.
• To process payments securely.
• To provide customer support and respond to inquiries.
• To send service updates, promotional offers, and newsletters (if subscribed).
• To comply with legal and regulatory requirements.
• To analyze usage and improve our platform experience.

Legal bases include the performance of a contract, compliance with obligations, and legitimate interests (such as customer relationship management and service improvement).

Sharing of Data

Barnes only shares your personal data with trusted third parties when necessary, including:

• Payment Processors – to facilitate transactions.
• Service Providers – technical, marketing, concierge, and property management partners.
• Corporate Transactions – in the event of mergers, acquisitions, or restructuring.
• Authorities – courts, police, tax authorities, or regulators when legally required.

Cookies & Tracking

Barnes uses cookies and tracking technologies to enhance user experience and optimize services. These tools help us:

• Ensure essential website functionality.
• Monitor site performance and traffic.
• Personalize offers and marketing communications.

You may manage or disable cookies through your browser settings. For full details, see our Cookies Policy.

User Rights

In accordance with GDPR and applicable data protection laws, you have the following rights:

• Access – obtain a copy of your personal data.
• Rectification – correct or update inaccurate details.
• Erasure – request deletion of your personal data under certain conditions.
• Restriction – limit processing of your data in specific cases.
• Portability – receive your data in a transferable format.
• Objection – refuse processing for direct marketing or legitimate grounds.
• Post-Mortem Data Rights – define instructions on the use of your data after death.

To exercise these rights, please contact us using the information below. If you believe your rights are not respected, you may lodge a complaint with your national supervisory authority.